“Your call will be recorded for…” Transparency is an important and desirable feature of financial services today; helping to ensure that customers get fairer outcomes from the decisions they make about financial products and services. To this end, most FS firms have measures in place to record and store phone calls, emails and document face-to-face [...]
Technology is ever evolving and therefore any IT strategy needs regular updating and reviewing. IT is a business enabler, so your organisation should be actively seeking opportunities to use IT to drive efficiencies and innovation. If you’re not, you can be sure that some of your competitors are. So how should you go about reviewing [...]
Microsoft do have a habit of adding a succession of relatively mediocre new applications to their office 365 suite. Often these are reinvented version of exciting features or an app that has been freely available elsewhere being merged with Office 365. However, starting with the recent release of Outlook Customer Manager some genuinely useful features are [...]
Last month BA suffered an ‘IT problem’ that caused chaos around the world and resulted in flights being grounded. Depending on who you believe, the fallout is expected to cost BA between £80 and £100 million. Again, depending on who you believe, the problem was caused by a power outage. It is quite staggering that [...]
MiFID II The MiFID (Markets in Financial Instruments Directive) is the EU legislation which applies to financial services firms involved in investment services and activities. The original legislation was applied in the UK in November 2007 and was intended to result in a more transparent and balanced marketplace across the EU. MiFID II, [...]
Windows 10 Creators Update, AKA Redstone 2 (RS2) build, version number 1703 was released to public April 11, 2017 but Microsoft is rolling out the update in phases so it's taken a few months to reaching all Windows 10 PCs. I just got it! Here is a short list of the most interesting new features, [...]
We’re thrilled to announce that we’ve been recognised in the MSPmentor 501 IT Managed Service Providers list for the fourth year running! The distinguished MSPmentor 501 list, which this year celebrates its 10th anniversary, identifies the world’s highest rated IT Managed Service Providers. The world’s leading IT managed service providers are selected based on a range [...]
Google announced this Monday the release of Chrome 59, a version full of design and functionality improvements, but most importantly, fixes for 30 vulnerabilities. Researchers found, amongst other things, a vulnerability in the credit card autofill and editor feature. That might explain how my credit card details fell in the wrong hand 1 month ago! [...]
Do you want to track and grow customer relationships but you don’t have an expensive CRM solution to help you? Microsoft has now made available a Customer Manager add-on to Outlook, at no extra cost! Chances are you have already joined the rest of the world in migrating your email to Office 365 and possibly [...]
Business continuity plans and disaster recovery plans often get mixed up, with people thinking that because they have a business continuity plan (BCP) they don’t need a disaster recovery plan (DRP), and vice versa. They are, of course, very closely linked but with BCPs taking a more proactive approach to avoid and minimise the risk [...]
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