Tickets take too long
Staff frustrated at time to fix IT problems. Always chasing your provider.
IT Support
Managed IT Support for regulated firms
Reliable, proactive IT support for professional services firms that cannot afford security gaps or constant disruption.
Reactive IT support creates business-wide impact
Slow responses, unclear ownership, and a lack of strategic guidance create more than technical frustration. They disrupt operations and expose security, compliance, and productivity risks.
No clear ownership
Problems bounce between providers, vendors and internal people without proper resolution.
Too much internal admin
Partners, finance teams and practice managers become the unofficial IT department.
No strategic direction
Support fixes immediate issues but does not create a roadmap for better performance.
What managed IT support delivers
Properly managed IT means fewer interruptions, one team accountable when something goes wrong, and long-term planning instead of short-term patchwork.
Less disruption
Reduce the avoidable IT issues that interrupt client work.
Faster support
Give users clearer routes to help and improve issue ownership.
Better visibility
Understand support trends, recurring issues and areas for improvement.
Stronger governance
Keep systems aligned to agreed standards, not left to drift.
Clearer planning
Move from reactive fixes to a roadmap of improvement.
More confidence
Know your IT is being managed properly for a regulated firm.
PRO DRIVE 360 METHODOLOGY
Pro Drive 360 – a structured, repeatable approach to IT
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Audit
Identifying the gaps
We audit your entire IT environment and critical business infrastructure, covering everything from cyber security and compliance to core systems and tools like AI. By benchmarking your systems against our evolving standards, we provide a clear risk assessment of your current technical infrastructure.
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Roadmap
Prioritising actions
We translate your risk assessment into a strategic IT roadmap built around your business goals and modern industry developments. This strategy provides clear, costed plans that prioritise the exact actions required to maintain compliance, unlock productivity gains, and support ongoing growth.
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Align
Meeting the standard
We technically align your IT to our best practice standards to rapidly reduce risk and immediately unlock productivity gains. In parallel, we maximise your IT investment by progressing towards key milestones on your strategic roadmap. These concurrent workstreams mean you’re covered today and set up for success tomorrow.
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Enforce
Maintaining the standard
We keep enforcing the highest standard of IT for your firm by continuously monitoring, auditing and updating your environment as our set of best practice standards evolve - with the latest regulations, new cyber threats and application updates.
What properly governed IT support offers your firm
Service desk support
Clear support routes for everyday user issues, requests and escalations.
Proactive monitoring
Ongoing monitoring to identify potential issues before they affect your team.
User onboarding
Structured setup for joiners, leavers, devices, access and permissions.
Vendor coordination
Support that works with your software providers instead of passing blame.
Reporting and reviews
Regular visibility of service quality, recurring problems and improvement areas.
Strategic guidance
Roadmap input that helps your technology support the wider goals of the firm.
Designed for law, accounting and financial services firms
Our managed IT support service understands your needs and adapts to your sector, ensuring your workflows, software, data and compliance requirements are fully supported.
How managed IT support helped firms like yours
25+
years supporting professional services firms
200+
factors assessed through the governance model
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Cheesmans Accountants is a long-established firm based in London and Woking, renowned for providing exceptional service to small and medium-sized businesses across the United Kingdom and Ireland. They offer a range of services, including accounting, audit, tax, and business advisory services.
- Problem
Cheesmans’ IT systems were fragmented. Their practice management system was on a cloud server, but other systems were running on outdated office-based servers. This fragmentation necessitated modernisation.
- Solution
After conducting a detailed network audit, Pro Drive IT identified opportunities for a more flexible and secure IT setup. They collaborated with the team at Cheesmans and their software providers to develop a plan for cloud-based access to all applications and alignment with best practice cyber security standards.
- Outcome
Cheesmans now has an IT system that provides a consistent experience for staff, regardless of their location. Additionally, by removing on-premise server equipment, Cheesmans saved on the cost of replacing an end-of-life air conditioning unit used to cool the servers.
Explore other ways Pro Drive can strengthen your IT
Cyber Security
Protect your firm from evolving threats and reduce security uncertainty.
Hosted Desktop
Secure Azure desktops running the applications accountancy, law and financial services firms depend on.
Microsoft 365 & Cloud
Make Microsoft 365, cloud platforms and collaboration tools work properly.
Ready to stop reacting to IT problems?
Start with a clear assessment of your current support model, risks, user experience and opportunities for improvement.
FAQS
Common questions about our managed IT support service
The initial switchover is typically done in a matter of hours, with a detailed onboarding plan then rolling out wider improvements over the following weeks. We handle the whole planning and kick-off phase with your current provider, so your involvement is minimal and there’s no gap in cover.